Privacy & RGPD

By agreeing to the following data protection provisions, you agree that the company named here – collects, processes and uses personal data in compliance with the applicable legal provisions and the provisions below.

1. Your personal information

The protection of your personal information is important to us. We respect your privacy and want you to understand what we do with the information we hold about you. This privacy policy explains how we collect, protect, share and use your personal information.

1.1 What is personal information and what is the processing of personal information

Personal information (or data) is information which concerns you and which, alone or in combination with other information, gives the opportunity to the person who collects and processes this information to identify you as a person. This may include your name, your identification number, your location data or information relating to your physical, physiological, genetic, mental, economic, cultural or social life. Information processing refers to any action carried out with your personal data, for example, collection, recording, organization, structuring, storage, use, disclosure by any means and so on. Find here the European regulation on the GDPR.

1.2 Personal information we collect

We may collect the following types of personal information when you use the services or products of this site:

• Contact Information:information to contact you directly, such as your name, email address, phone number, and addresses associated with your account or order.

• Account details of this siteWhen you download and use the this site application, you will be asked to register with us and create an account. Your account details include your username, password and contact details, such as your name, address and email address.

• Transaction information:records of the products and services you purchase from us.

• Payment information:Credit or debit card details and banking details provided to make payment for the products and services you purchase from us.

• Delivery information:information relating to the delivery of our products to you.

• Installation and Service History:Records relating to the installation of our products in your home or property, and information relating to services rendered in connection with that product.

• Device Information:Information about the smartphones, mobile devices, computers or other electronic devices that you connect to our products, our website or our application on this site, such as the device type (which may include unique identification numbers), its operating system, the browser you use, and the applications on the device that connect to our products and services. This information may also include data about your Internet service provider, mobile network and IP address.

• Responses to surveys, competitions and promotions:We keep records of any surveys you respond to or your participation in any competition or promotion we run.

• Recordings of your discussions with our customer service teams:When you share comments and opinions with us, ask questions or make a complaint, we will record it. This includes emails you send to us, calls to our customer service teams, or contact made via social media such as Twitter or our Facebook page. We may also record our telephone conversations with you to ensure that we comply with our self-imposed quality standards, as well as applicable laws and regulations.

• How you use the products of this site: We collect information about how you use the products and services of this site in your home, their performance on devices that connect to the products and services of this site, and how those devices are used with these products and services of this site. For example, this includes information that this site devices that you connect to your this site account collect about your indoor ambient temperatures, temperature settings, heating programs.

• How you use the application of this site and our websitewhen you use the application of this site or our website, we collect information about the pages you view and how you use them.

• Location Information:We will collect information about your exact location when you choose to share this with us.

You are not required to provide us with the personal information described above. However, if you do not do so, you may not be able to use our products and services, or the functionality of our products may be reduced.

1.3 How do we use your personal information

We may anonymize and aggregate any personal information we hold (so that it does not directly identify you). We may use anonymized and aggregated information for purposes such as testing our computer systems, research, data analysis, improving our site, applications and products, and developing new products and services.

1.4 Sources from which we collect your personal information

We collect personal information from a number of sources. These include the following:

• Directly from you: for example, when you create your account on this site with us, acquire our products and services, fill out the forms we provide to you, participate in our competitions and promotions, when you contact us by telephone, email or when you communicate directly with us in another way.

• Our website, app, and products on this site: These sources provide us with information about how you use them and which devices in your home you connect them to.

• Applications and products from other companies: They provide us with information when you connect them to products on this site and approve the sharing of personal data with us. For example, when you connect to the IFTTT, Google Home or Amazon Alexa applications, we will receive your information relating to how you use these applications with our products on this site.

1.5 Who do we share your personal information with

We share personal information with the following parties:

• Delivery companies:

  to deliver the products you have ordered from us.

• Other service providers and advisors:

  such as companies that support our IT service, help us analyze the data we hold, process payments, send communications to our customers, provide us with legal or financial advice and more generally help us provide our services to you.

• Market research:

  We may occasionally ask our market research partners to contact our customers to help us figure out how to improve our products and services.

• Third-party partners:

  In some cases, you may have acquired a product from this site through a third-party partner, who may have bundled these products with its own features, such as applications or service offerings. These related features may require your personal data in whole or in part to provide you with their functionality in whole or in part. By registering these products for this site, you are registering and automatically allowing us to share your personal data with these third party partners. This sharing of personal data will be provided with the possibility of unsubscribing at any time upon simple request. In the event of unsubscription, you expressly acknowledge and agree to waive any claim against this site relating to the disrupted operation of the associated functionalities of the third party. Additionally, you should be aware that once information sharing has occurred, the third party partner will be solely responsible to you for its own use of your personal data, either before or after you unsubscribe.

We do not disclose personal information to anyone not listed above. We may provide aggregated statistical information and analytics about users of our products and services to third parties, but we would ensure that no one can be identified from this information before disclosing it.

We will under no circumstances disclose data for advertising purposes to third parties not specified here.

1.6 Transfer of your personal information internationally

The personal information we collect may be transferred to and stored in countries outside the European Union. Some of these jurisdictions require different levels of protection with respect to personal information and, in some cases, the laws of these countries may be less protective than the jurisdiction in which you usually reside. We will take all reasonable steps to ensure that your personal information is only used in accordance with this privacy policy and applicable European data protection laws, and is respected and secure.

1.7 How long do we keep personal information

We will retain your personal information for as long as you have an account with us. After you close your account with us, we will retain your personal information for a reasonable period of time to maintain our records and legal obligations to you. Sensitive personal information such as location information is automatically deleted after 2 weeks, even when your account is active.

2. Marketing

2.1 Direct marketing

Consistent with the marketing preferences you set when you created your account or that you set later, we may contact you by email, notification, SMS, mail or telephone with information about products and services that may be of interest to you. If you tell us not to send emails, notifications, post or telephone you for direct marketing, we will not contact you in this way. You can inform us at any time that you do not wish to receive marketing messages by emailing us at contact@oleeds-template.pf6012.wpserveur.net. You can also unsubscribe from our marketing emails by clicking on the unsubscribe link in the emails we send you.

2.2 Advertising on other websites and applications

We work with our advertising agencies to show you advertising about our products and services on websites or apps that you visit, at a time and in a way that we believe is relevant. To do this, our advertising companies use anonymized information about the websites, apps, social media content and advertisements you interact with or view while connected to the Internet, to ensure that the advertising you see is more relevant. The techniques used by our advertising companies (to determine which advertising to show you) recognize the device you are using but are not targeted at you as a named individual. Typically, cookies and similar technologies are used to target this type of advertising, learn more in the “Cookies” section.

3. Service notifications

The this site application sends service notifications by email or directly to your device via the application when we have something important or interesting to report to you or you have requested to be informed of certain events relating to your this site products.

4. Cookies

A cookie is a small amount of data, which often includes an anonymous unique identifier and is sent to your browser from a website’s computers and stored on your computer’s hard drive. You can configure your browser to be informed about the use of cookies and decide individually on their acceptance on a case-by-case basis or you can configure your browser to generally exclude cookies in certain cases. If you choose not to accept cookies, the functionality of our site may be reduced.

5. Your rights relating to your personal information

You have the following rights regarding your personal information:

• the right to be informed of how your personal data is used;

• the right to access the personal information we hold about you;

• the right not to receive direct marketing messages;

• the right to request correction of inaccurate personal information that we hold about you; and

• the right to request the blocking or deletion of your personal information where the processing does not comply with applicable data protection laws.

To exercise any of the rights above, or if you have any questions regarding your rights, please contact us using the details set out in the “Contact Us” section below. If you are unhappy with how we use your personal information, you can also refer to your local data protection authority. We are available to assist you and encourage you to contact us first to find a solution.

6. Changes to this notice

Our business may change over time and we may update this privacy policy accordingly. When we materially change this policy, we will update the version date at the bottom of this page. For material changes to this policy, we will try to give you reasonable notice, unless we are prevented from doing so. Where required by law, we will ask for your consent to changes in the way we use your personal information.

7. Contact us

7.1 Options for contacting us

If you have any queries or complaints relating to the information we hold about you, please email our Data Protection Officer at the following address: contact@oleeds-template.pf6012.wpserveur.net.

7.2 Response and reaction time

We will provide information on the action taken on your request regarding your rights specified above within one month of receipt of the request. This period may be extended by two additional months if we face numerous requests. We will notify you of this extension within one month of receipt of the request, as well as the reasons for the delay. You also have the right to lodge a complaint with a supervisory authority authorized to deal with such complaints in your country.